PK0-003 · Question #179
Which of the following conflict resolution techniques emphasizes agreeable points in order to move the project forward?
The correct answer is C. Smoothing. The question asks for the conflict resolution technique that emphasizes common ground to progress the project. Smoothing focuses on similarities and downplays differences to move forward.
Question
Which of the following conflict resolution techniques emphasizes agreeable points in order to move the project forward?
Options
- AAvoiding
- BConfronting
- CSmoothing
- DForcing
How the community answered
(23 responses)- B4% (1)
- C96% (22)
Why each option
The question asks for the conflict resolution technique that emphasizes common ground to progress the project. Smoothing focuses on similarities and downplays differences to move forward.
Avoiding involves withdrawing from or postponing a conflict, which does not emphasize agreeable points to move forward.
Confronting, also known as problem-solving, directly addresses the conflict to find a lasting solution, which is different from merely emphasizing agreeable points.
Smoothing is a conflict resolution technique that emphasizes areas of agreement and common interests, while downplaying the points of difference. This approach aims to reduce the emotional aspects of the conflict and maintain positive relationships, allowing the team to bypass minor disagreements and continue project progress by focusing on shared objectives.
Forcing involves one party imposing their solution, which does not emphasize agreeable points but rather authority or power.
Concept tested: Conflict resolution smoothing technique
Source: https://www.projectmanagement.com/articles/254476/Conflict-Resolution-in-Project-Management
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