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PK0-003 · Question #105

Ann, one of the affected stakeholders, feels that the project team has not been giving periodic stakeholder updates and that her input has not been taken into account. Which of the following should th

The correct answer is B. Organize a walkthrough of the solution and ensure face-to-face updates occur every two weeks. To address stakeholder Ann's concerns about lack of updates and input, the project manager should establish regular, face-to-face communication channels.

Project management concepts

Question

Ann, one of the affected stakeholders, feels that the project team has not been giving periodic stakeholder updates and that her input has not been taken into account. Which of the following should the project manager do to ensure stakeholder expectations are met?

Options

  • AEnsure that Ann is involved during the testing phase of the project so she can call out functional
  • BOrganize a walkthrough of the solution and ensure face-to-face updates occur every two weeks
  • CEscalate the issue to the project steering committee that Ann is criticizing the project quality
  • DOrganize a requirements workshop to capture any gaps

How the community answered

(38 responses)
  • A
    13% (5)
  • B
    76% (29)
  • C
    8% (3)
  • D
    3% (1)

Why each option

To address stakeholder Ann's concerns about lack of updates and input, the project manager should establish regular, face-to-face communication channels.

AEnsure that Ann is involved during the testing phase of the project so she can call out functional

Involving Ann only during the testing phase does not address the ongoing lack of periodic updates and her feeling of not being involved throughout the project lifecycle.

BOrganize a walkthrough of the solution and ensure face-to-face updates occur every two weeksCorrect

Organizing a solution walkthrough and ensuring face-to-face updates every two weeks directly addresses Ann's complaint about not receiving periodic updates and her input not being taken into account. This approach fosters better communication and allows for timely feedback and engagement.

CEscalate the issue to the project steering committee that Ann is criticizing the project quality

Escalating Ann's concerns to the steering committee as criticism is an adversarial approach that fails to resolve her underlying issues related to communication and input.

DOrganize a requirements workshop to capture any gaps

Organizing a requirements workshop is typically done at the early stages of a project to define scope, not to resolve ongoing communication and feedback issues in later phases.

Concept tested: Stakeholder communication and engagement management

Topics

#stakeholder management#communication plan#stakeholder engagement

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