PGMP · Question #500
A critical program for a company fails to delivers its intended benefits. The CEO and program sponsor are both held accountable and, ultimately, their employment is terminated by the board of director
The correct answer is C. Share lessons learned with all program team members.. Even when a program fails to deliver its intended benefits - and regardless of leadership changes - the program manager is responsible for formally closing the program following established processes. Sharing lessons learned with all program team members is a critical closure act
Question
A critical program for a company fails to delivers its intended benefits. The CEO and program sponsor are both held accountable and, ultimately, their employment is terminated by the board of directors. What should the program manager do before formally closing the program?
Options
- AUpdate the benefits register.
- BEstablish a program management information system (PMIS).
- CShare lessons learned with all program team members.
- DTransfer all program documentation to the deputy program manager.
How the community answered
(22 responses)- A18% (4)
- B5% (1)
- C73% (16)
- D5% (1)
Explanation
Even when a program fails to deliver its intended benefits - and regardless of leadership changes - the program manager is responsible for formally closing the program following established processes. Sharing lessons learned with all program team members is a critical closure activity because it captures what went wrong, preserves institutional knowledge, and prevents repeating the same failures in future programs. This is especially important in a high-profile failure. Updating the benefits register (A) is also required, but sharing lessons learned has broader organizational value. Establishing a PMIS (B) should have been done at the start. Transferring documentation to a deputy (D) is not a standard closure step.
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