The program director of a four-year program, estimated to require 600,000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with

Question

Options

• ABillable hours charged to the program, non-billable hours charged to the program, quantity of
• BAbsenteeism rate, staff turnover, quantity of defects, total hours worked, average number of
• CAmount of hours spent on rework of software coding, retesting, and on non-rework activities
• DAbsenteeism rate, staff turnover and leave liability

• A
  2% (1)
• B
  82% (47)
• C
  11% (6)
• D
  5% (3)

Explanation

The situation involves two concerns: declining morale and increased workload due to defect rework. Option B captures the broadest and most relevant set of metrics for this scenario: absenteeism rate and staff turnover measure morale/engagement; quantity of defects tracks the technical problem driving overwork; total hours worked and average overtime hours measure workload stress. Option D is too narrow - it omits defects and hours worked. Option C focuses only on rework activities and misses the morale indicators. Option A focuses on billing categories, which is a financial lens rather than a people/performance lens appropriate for this problem.

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