An R&D group director approves a major program's charter. Although the director has a high level of understanding of the program's scope, they are unsure of how the program manager can be successful i

Question

Options

• AEstablish high-level program milestones
• BDevelop an accountability matrix, and assign program roles and responsibilities
• CGenerate a supplier management plan to identify external stakeholders
• DCreate a communications management plan, and establish reporting formats

• A
  74% (23)
• B
  6% (2)
• C
  16% (5)
• D
  3% (1)

Explanation

When a sponsor approves a charter but is uncertain about the program manager's ability to deliver, the most effective alignment tool is establishing high-level program milestones. Milestones create clear, visible checkpoints that stakeholders can monitor throughout the program lifecycle, directly addressing the director's concern about tracking progress toward commitments. An accountability matrix (B) clarifies roles but doesn't give the sponsor visibility into progress. A supplier management plan (C) targets external stakeholders, not the director's concern. A communications plan (D) is important but is a downstream artifact that follows milestone definition. High-level milestones are the foundational planning output that enables all stakeholder alignment and monitoring.

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