PGMP · Question #313
You are the program manager of the NHQ Program. You are working with your program team to ensure that the work in the program is done accurately and according to scope. You are also reviewing the…
The correct answer is D. Quality assurance. Quality Assurance focuses on auditing and reviewing the processes used to produce deliverables, while Quality Control focuses on inspecting the actual outputs.
Question
You are the program manager of the NHQ Program. You are working with your program team to ensure that the work in the program is done accurately and according to scope. You are also reviewing the team inspection process that will need to be done to ensure that the work is being done according to the scope. If the work is found to be defective it will need to be corrected before the program customers can inspect the work. What process are you completing to ensure that the work is done accordingly to scope?
Options
- APlanning
- BScope verification
- CQuality control
- DQuality assurance
How the community answered
(36 responses)- A3% (1)
- B11% (4)
- C6% (2)
- D81% (29)
Why each option
Quality Assurance focuses on auditing and reviewing the processes used to produce deliverables, while Quality Control focuses on inspecting the actual outputs.
Planning refers to developing the project management plan and subsidiary plans, not to reviewing inspection processes during execution.
Scope verification (formally called Validate Scope) is the process of obtaining formal customer acceptance of completed deliverables, not reviewing internal work processes.
Quality Control involves inspecting actual deliverables and outputs to find defects, not reviewing the inspection processes themselves.
Quality Assurance involves auditing quality requirements and reviewing the processes and procedures - such as the team inspection process - to ensure they are being properly followed and will produce conforming work. Because the scenario describes reviewing the inspection process itself rather than inspecting finished deliverables, it aligns with Quality Assurance, which is process-oriented.
Concept tested: Distinguishing Quality Assurance from Quality Control
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
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