You are the program manager for the NHQ Program. Your program has a budget of $4,500,000 and has lasted for two years. Your program has just completed its final deliverable and you're completing the f

Question

Options

• AThe customer must now sign the program scope.
• BThe customer must now sign the payment for the program work.
• CThe customer must now sign the certificate of program closure.
• DThe customer must now sign the operational transfer agreement.

• A
  3% (1)
• B
  3% (1)
• C
  90% (36)
• D
  5% (2)

Explanation

The certificate of program closure is the formal document that the customer signs to acknowledge that the program has been completed to their satisfaction and that all deliverables have been accepted. This is the official signoff that closes the program. Signing the program scope (A) would have occurred at the beginning of the program, not at closure. Signing for payment (B) is a financial transaction, not the formal closure document. The operational transfer agreement (D) is used when deliverables are being transitioned to ongoing operations, which may occur during or before closure, but it is not the primary closure signoff document. The certificate of program closure is the formal, final acceptance document.

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