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PFMP · Question #764

After the stakeholder analysis is complete, a best practice is to put stakeholders into a matrix to develop a communications management strategy. A simple but useful approach is to set it up to show:

The correct answer is D. Level of influence and level of interest. The recommended stakeholder matrix for developing a communications management strategy uses level of influence and level of interest as its two axes to categorize stakeholders.

Question

After the stakeholder analysis is complete, a best practice is to put stakeholders into a matrix to develop a communications management strategy. A simple but useful approach is to set it up to show:

Options

  • ALevel of authority and level of interest
  • BLevel of authority and level of involvement
  • CLevel of influence and level of impact
  • DLevel of influence and level of interest

How the community answered

(49 responses)
  • A
    2% (1)
  • B
    6% (3)
  • C
    8% (4)
  • D
    84% (41)

Why each option

The recommended stakeholder matrix for developing a communications management strategy uses level of influence and level of interest as its two axes to categorize stakeholders.

ALevel of authority and level of interest

Authority and interest is not the standard axis combination recommended by PMI for the stakeholder communications matrix; authority and influence are often conflated but influence is the preferred dimension.

BLevel of authority and level of involvement

Authority and involvement do not represent the standard two-axis framework used in PMI's stakeholder communications management approach, making this an incorrect pairing.

CLevel of influence and level of impact

Influence and impact are closely related and overlapping concepts that would produce a redundant matrix; the standard grid pairs influence with interest to create meaningfully distinct dimensions for segmenting stakeholders.

DLevel of influence and level of interestCorrect

The Influence/Interest grid is the standard PMI-recommended approach for stakeholder analysis, where influence measures a stakeholder's ability to affect portfolio decisions and outcomes, while interest measures how much they are concerned with the portfolio's results. Plotting stakeholders across these two dimensions enables the portfolio manager to tailor communication strategies - such as managing closely, keeping informed, monitoring, or keeping satisfied - based on each quadrant's characteristics.

Concept tested: Stakeholder influence-interest grid for communications strategy

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok-guide

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