PC0-001 Exam Questions

Which statement about services is CORRECT?

Which areas are NOT measured by process KPIs? 1. Technology 2. Performance 3. Value 4. Compliance

Which is an objective of access management?

Which one of the following is a correct definition of a supplier category?

Which groups of people would work according to an operational level agreement?

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

How is a service delivered between departments of same organization classified?

Which processes ensure the targets in the underpinning contracts are appropriate?

What is used to control a process?

Which describes an interface of incident management with service level management?

Which statement is CORRECT?

What is the BEST description of the CSI register?

The configuration management system is part of which system?

Which is an outcome of service design?

Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

Why is ITIL successful?

What processes represent the scope of financial management for IT services?

What BEST describes the value of service design to the business?

What BEST describes the value of continual service improvement to the business?

Which statement about Business Cases is TRUE?

What service could include a differentiation as an "excitement factor" ?

Access management is responsible for implementing policies defined in which process?

Which document shows a detailed analysis of business impact and benefits?

Where are the details of core and enhancing service provided?

When should a known error be raised?

Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?

ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

How should entries in the CSI register be categorized?

Which of the following correctly states the relationship between urgency, priority and impact?

Which service lifecycle stage provides the following values to the business?

Which is a responsibility of a customer within the service level management process?

Which process is responsible for managing all service requests from users?

Which is the CORRECT description of an outcome?

Which process works with change management to ensure only authorized components are used?

Which statement about stakeholders is TRUE?

What must a service level agreement (SLA) define?

Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

What do customers NOT have ownership of when receiving value from services?

Which list includes information that would be collected when any incident is first logged?

Which statement BEST describes a service request?

Which is a supplier category?

Which is an example of how service automation assists service automation assists service management?

Which statement BEST describes the value of the service transition stage to the business?

Which statement about Service Asset and Configuration Management (SACM) is FALSE?

Which BEST describes the purpose of the CSI register?

What is part of a configuration management system (CMS)? 1. Configuration records 2. Configuration management databases 3. Physical assets 4. Release plans

Which are objectives of problem management? 1. Eliminate recurring incidents 2. Minimize the impact of incidents that cannot be prevented 3. Increase visibility and communication o...

What does the `C' in `RACI' refer to?

Which is NOT a sub-process of capacity management?