What must a service level agreement (SLA) define?

Question

Options

• ALegally binding contractual responsibilities or both parties
• BLegally binding contractual responsibilities of just the IT service provider
• CKey service targets and responsibilities of both the IT service provider and customer
• DKey service targets and responsibilities of just the IT service provider

• A
  8% (4)
• B
  15% (7)
• C
  4% (2)
• D
  73% (35)

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