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MS-900 · Question #452

A company purchases Microsoft 365 subscription directly. The company is evaluating various support options that do not have additional costs for Microsoft 365 services. You need to identify which…

The correct answer is A. Microsoft 365 admin center support request D. Q&A forums and online help. Microsoft 365 subscriptions include certain support options at no additional cost, specifically the admin center support request capability and community-based Q&A forums/online help resources.

Submitted by sofia.br· Mar 5, 2026Describe Microsoft 365 pricing, licensing, and support

Question

A company purchases Microsoft 365 subscription directly. The company is evaluating various support options that do not have additional costs for Microsoft 365 services. You need to identify which support options are provided at no additional cost. Which options should you identify? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

  • AMicrosoft 365 admin center support request
  • BMicrosoft Unified support
  • CProfessional Direct Support for Microsoft 365
  • DQ&A forums and online help

How the community answered

(44 responses)
  • A
    75% (33)
  • B
    9% (4)
  • C
    16% (7)

Why each option

Microsoft 365 subscriptions include certain support options at no additional cost, specifically the admin center support request capability and community-based Q&A forums/online help resources.

AMicrosoft 365 admin center support requestCorrect

The Microsoft 365 admin center support request is included with all Microsoft 365 subscriptions at no additional cost. Admins can submit service requests (support tickets) directly through the admin center as part of their subscription entitlement.

BMicrosoft Unified support

Microsoft Unified Support is a premium, paid enterprise support plan that provides comprehensive cross-product support with designated account managers and requires a separate contract and additional fees.

CProfessional Direct Support for Microsoft 365

Professional Direct Support for Microsoft 365 is an enhanced paid support option that offers faster response times, advisory services, and proactive guidance beyond what is included in the standard subscription.

DQ&A forums and online helpCorrect

Q&A forums (such as Microsoft Q&A and community forums) and online help documentation are freely available to all Microsoft 365 subscribers at no extra charge. These self-service and community-driven resources are part of Microsoft's standard support offerings included with any subscription.

Concept tested: Microsoft 365 support options included at no additional cost

Source: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

Topics

#support options#no-cost support#Microsoft 365 admin center#community forums

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