MS-900 · Question #240
You are using Microsoft 365 services with a Cloud Services Provider (CSP). The CSP informs you that the monthly uptime of your Microsoft 365 services for the previous month was 97%. You need to…
The correct answer is C. 50%. Microsoft 365 SLA defines specific service credit tiers based on monthly uptime percentages, with 97% uptime falling in the tier that grants a 50% service credit.
Question
Options
- A0%
- B25%
- C50%
- D100%
How the community answered
(33 responses)- A12% (4)
- B3% (1)
- C79% (26)
- D6% (2)
Why each option
Microsoft 365 SLA defines specific service credit tiers based on monthly uptime percentages, with 97% uptime falling in the tier that grants a 50% service credit.
A 0% service credit would apply only if the monthly uptime was at or above 99.9%, meaning no SLA breach occurred.
A 25% service credit applies when the monthly uptime is below 99.9% but equal to or above 99%, which does not match the 97% uptime scenario.
According to the Microsoft 365 SLA, when the monthly uptime percentage falls below 99% but is equal to or above 95%, the applicable service credit is 50%. Since 97% falls within this range (≥95% and <99%), the customer is entitled to a 50% service credit. This is defined in the Microsoft Online Services Level Agreement which outlines tiered credit percentages based on uptime thresholds.
A 100% service credit applies when the monthly uptime falls below 95%, and 97% is above that threshold.
Concept tested: Microsoft 365 SLA service credit tiers and uptime thresholds
Source: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services
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