A company uses Microsoft 365. Employees report that their searches are failing in Microsoft Outlook. You need to determine the reason the searches are failing. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

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B. View the Exchange Online advisories in the Service health dashboard. The Service health dashboard in the Microsoft 365 admin center provides real-time status and advisories for all Microsoft 365 services, including Exchange Online. If Outlook searches are broadly failing, it is critical to check here for any ongoing incidents or maintenance that might be affecting search functionality or indexing within Exchange Online. D. Submit a service request in Support Assistant. If the Service health dashboard does not indicate a service-wide issue or if the problem persists, submitting a service request through the Microsoft 365 admin center (via the Support Assistant or 'Help & support') allows Microsoft support engineers to investigate the specific tenant and user issues, providing advanced diagnostics and solutions for complex problems like search failures.

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A. View the mailboxes list in the Exchange admin center. Viewing the mailboxes list in the Exchange admin center only shows existing mailboxes and their basic properties, offering no diagnostic information about why Outlook searches are failing.

Answer

C. View the email activity in the usage reports. Usage reports provide high-level statistics on service consumption and activity, such as email traffic, but do not offer specific diagnostic details about functional failures like broken search capabilities.

A company uses Microsoft 365. Employees report that their searches are failing in Microsoft Outlook. You need to determine the reason the searches are failing. What are two possible ways to achieve…

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