You have a Microsoft Teams deployment that uses Calling Plans. You plan to deploy a Teams-certified contact center. You need to recommend a deployment model for the planned deployment. The solution mu

Question

Options

• Athe Connect model
• Ba Direct Routing trunk
• Cthe Extend model
• Dthe Unify model

• A
  3% (1)
• B
  3% (1)
• C
  9% (3)
• D
  85% (29)

Explanation

The Unify integration model enables solution providers to develop native Azure Communication Service-based CCaaS applications using Teams calling infrastructure. The Unify model is Microsoft's latest and most advanced contact center integration method for Microsoft Teams, using Teams Phone Extensibility and Azure Communication Services to provide a deeply integrated experience. This model allows contact center solutions to leverage the Teams calling infrastructure and Azure's AI capabilities directly, enabling features like a dual- persona experience for agents, native Teams integration, AI-assisted agents, and a dedicated agent interface alongside the Teams environment. https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center

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