Your company has a Microsoft Teams Phone deployment that uses Direct Routing. A user named User1 reports that she cannot make calls because the dial pad is missing in Teams. You run the Get-CsOnlineUs

Question

Exhibit

Options

• ARun the Set-CsPhoneNumberAssignment cmdlet and specify the -PhoneNumber parameter.
• BAssign a Microsoft Teams Phone Standard license to User1.
• CRun the New-CsHybridTelephoneNumber and specify the -TelephoneNumber parameter.
• DRun the Grant-CsOnlineVoiceRoutingPolicy cmdlet.

• A
  79% (38)
• C
  6% (3)
• D
  15% (7)

Explanation

When the dial pad is missing in Teams for a Direct Routing user, two conditions must be met. First, the user must have a Microsoft Teams Phone Standard license (B) - without it, the PSTN calling features including the dial pad are not activated in the Teams client. Second, a phone number must be assigned to the user via Set-CsPhoneNumberAssignment with the -PhoneNumber parameter (A) - the dial pad only appears when a DID is assigned. The Get-CsOnlineUser output would reveal a missing license (no FeatureTypes entry for PhoneSystem) and no LineUri value. While a voice routing policy (D) is also required for Direct Routing to function, the exhibit implies it is already present; the missing elements are the license and phone number assignment.

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