You have a new Teams Phone deployment. Users must be able to dial a five-digit phone number to reach other users within the same office. You discover that the five-digit number does NOT translate to a

The correct answer is C. the dial plan. A dial plan contains normalization rules that translate non-standard dial strings (such as 5-digit internal extensions) into the E.164 format required for routing calls. If a 5-digit number is not being converted to an E.164 number, the normalization rules in the dial plan are mi

Maintain and troubleshoot collaboration communications systems

Question

You have a new Teams Phone deployment. Users must be able to dial a five-digit phone number to reach other users within the same office. You discover that the five-digit number does NOT translate to an E.164 number. What should you review to troubleshoot the issue?

Options

Athe caller ID policy
Bthe calling policy
Cthe dial plan
Dthe voice routing policy

How the community answered

(55 responses)

A
13% (7)
B
4% (2)
C
78% (43)
D
5% (3)

Explanation

A dial plan contains normalization rules that translate non-standard dial strings (such as 5-digit internal extensions) into the E.164 format required for routing calls. If a 5-digit number is not being converted to an E.164 number, the normalization rules in the dial plan are missing or misconfigured. A caller ID policy only affects how the caller's number is displayed to the recipient. A calling policy controls user features like call forwarding and simultaneous ring. A voice routing policy routes calls based on already-normalized E.164 numbers - it cannot fix the upstream translation problem.

Topics

#Teams Phone#Dial Plan#E.164#Internal Dialing

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