You have a Microsoft Teams Phone deployment. You have two users that must receive calls for one another. You need to ensure that each user can customize notifications while receiving calls for the oth

The correct answer is B. call delegation. Call Delegation allows a user (delegator) to assign one or more delegates who can make and receive calls on their behalf. Critically, each delegate individually controls how they receive notifications for delegated calls - they can configure ringtones, banners, and alerts separat

Configure and manage Microsoft Teams Phone

Question

You have a Microsoft Teams Phone deployment. You have two users that must receive calls for one another. You need to ensure that each user can customize notifications while receiving calls for the other user. What should you use?

Options

Acall forwarding
Bcall delegation
Ccall park and retrieve
Dgroup call pickup
Ea calling policy

How the community answered

(17 responses)

A
12% (2)
B
76% (13)
D
6% (1)
E
6% (1)

Explanation

Call Delegation allows a user (delegator) to assign one or more delegates who can make and receive calls on their behalf. Critically, each delegate individually controls how they receive notifications for delegated calls - they can configure ringtones, banners, and alerts separately from their own personal call notifications. This mutual delegation between the two users satisfies the requirement that each can customize notifications for calls received on behalf of the other. Group call pickup (D) rings a group but lacks individual per-delegate notification customization. Call forwarding (A) redirects calls without delegation context. Call park (C) is for hold/retrieve workflows. A calling policy (E) configures allowed calling features, not per-user delegation.

Topics

#Teams Phone#Call Delegation#Call Management#User Calling Features

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