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MS-721 · Question #299

You have a Microsoft 365 E5 subscription that uses Microsoft Teams. You need to deploy a common area phone to your company's support department. The solution must meet the following requirements: - Th

The correct answer is B. advanced calling C. hot desking. Two features are needed. Advanced Calling (B) must be enabled on the common area phone to unlock PSTN and Teams calling features including the ability to add the device as a call agent in a call queue - without it, the phone cannot ring for call queue calls. Hot Desking (C) allow

Configure and manage Microsoft Teams Phone

Question

You have a Microsoft 365 E5 subscription that uses Microsoft Teams. You need to deploy a common area phone to your company's support department. The solution must meet the following requirements: - The common area phone must ring when the support call queue is called. - Users in the support department must be able to sign in to the common area phone by using their own account without signing out of the common area phone account. Which two features should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options

  • Acall hold
  • Badvanced calling
  • Chot desking
  • Ddevice lock
  • Ecall park

How the community answered

(58 responses)
  • A
    3% (2)
  • B
    72% (42)
  • D
    17% (10)
  • E
    7% (4)

Explanation

Two features are needed. Advanced Calling (B) must be enabled on the common area phone to unlock PSTN and Teams calling features including the ability to add the device as a call agent in a call queue - without it, the phone cannot ring for call queue calls. Hot Desking (C) allows individual users to sign in to a common area phone using their own Microsoft 365 credentials temporarily without displacing the permanent common area phone account, satisfying the requirement that users can authenticate personally without signing out the shared account. Call hold (A), device lock (D), and call park (E) do not address either of the stated requirements.

Topics

#Teams Phone#Call Queues#Hot Desking#Device Configuration

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