MS-721 · Question #255
Case Study 3 - Litware, Inc Overview Northwind Traders is a publicly traded international investment firm that has offices in San Francisco, New York, Berlin, and London. Northwind Traders has the fol
The correct answer is C. Add User1 as an authorized user of the call queue.. Adding User1 as an authorized user of the call queue grants them the ability to manage that queue's settings (such as greeting, routing, hours of operation, and agent membership) directly through the Queues app in the Teams client. This is distinct from being a call answering age
Question
Exhibit
Options
- APin the Queues app for User1.
- BAssign the Teams Telephony Administrator role to User1.
- CAdd User1 as an authorized user of the call queue.
- DAdd User1 as a call answering agent of the call queue.
How the community answered
(43 responses)- A5% (2)
- B2% (1)
- C84% (36)
- D9% (4)
Explanation
Adding User1 as an authorized user of the call queue grants them the ability to manage that queue's settings (such as greeting, routing, hours of operation, and agent membership) directly through the Queues app in the Teams client. This is distinct from being a call answering agent (Option D), which only allows the user to receive queue calls but not administer the queue. Option A (pinning the Queues app) makes the app accessible in the Teams sidebar but does not grant management permissions. Option B (Teams Telephony Administrator role) is a tenant-wide admin role, which would be excessive and inappropriate for a user who only needs to manage one specific queue.
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