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MS-721 · Question #254

Case Study 3 - Contoso, Ltd Overview Company Information Contoso, Ltd. is an international manufacturing company that has 2,000 employees. Contoso currently uses a third-party meeting service. The com

The correct answer is D. Set Busy on busy during calls to On.. Setting 'Busy on busy during calls' to On (option D) in a calling policy means that when a user is already on an active call, any new incoming calls receive a busy signal and are not presented to the user. This prevents call interruptions and ensures the caller hears a busy tone.

Configure and manage Microsoft Teams Phone

Question

Case Study 3 - Contoso, Ltd Overview Company Information Contoso, Ltd. is an international manufacturing company that has 2,000 employees. Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices. Physical Locations Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely. Existing Environment Active Directory Environment The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com. Microsoft 365 and Teams Environment Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect. The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services. A Microsoft Surface Hub device is deployed to the boardroom in each office. The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams. Problem Statements Contoso identifies the following issues: - A user in the London office cannot locate the recorded files from a recurring Teams meeting. - Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub. - A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail. Requirements Planned Changes Contoso plans to implement the following changes: - Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices. - Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities. - Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +14165555555 must ring in both the reception area and the lunchroom. Technical Requirements Contoso identifies the following technical requirements: - The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting. - The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls. - The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in. - During Teams meetings, the sales team must have a watermark displayed on shared content. You need to address the issue reported by the Toronto office user. You create a new calling policy. What should you do next?

Options

  • ASet Voicemail for inbound calls to On.
  • BSet Busy on busy during calls to Use unanswered settings.
  • CSet Voicemail for inbound calls to Let users decide.
  • DSet Busy on busy during calls to On.

How the community answered

(35 responses)
  • A
    3% (1)
  • B
    17% (6)
  • C
    9% (3)
  • D
    71% (25)

Explanation

Setting 'Busy on busy during calls' to On (option D) in a calling policy means that when a user is already on an active call, any new incoming calls receive a busy signal and are not presented to the user. This prevents call interruptions and ensures the caller hears a busy tone. Based on the case study context for Contoso, this policy setting aligns with a requirement that users should not be disturbed by incoming calls while already engaged on a call. Setting Voicemail for inbound calls to On (A) would send calls to voicemail rather than generating a busy signal. 'Let users decide' for voicemail (C) gives control to end users rather than enforcing an organizational policy. 'Use unanswered settings' for busy on busy (B) would apply the unanswered call handling rules rather than an immediate busy response.

Topics

#Teams Calling Policy#Busy on busy#Call handling#Voicemail

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