MS-721 Question #166: Real Exam Question with Answer & Explanation

Question

Case Study 3 - Contoso, Ltd Overview Company Information Contoso, Ltd. is an international manufacturing company that has 2,000 employees. Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices. Physical Locations Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely. Existing Environment Active Directory Environment The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com. Microsoft 365 and Teams Environment Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect. The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services. A Microsoft Surface Hub device is deployed to the boardroom in each office. The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams. Problem Statements Contoso identifies the following issues: - A user in the London office cannot locate the recorded files from a recurring Teams meeting. - Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub. - A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail. Requirements Planned Changes Contoso plans to implement the following changes: - Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices. - Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities. - Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +14165555555 must ring in both the reception area and the lunchroom. Technical Requirements Contoso identifies the following technical requirements: - The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting. - The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls. - The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in. - During Teams meetings, the sales team must have a watermark displayed on shared content. Drag and Drop Question You need to implement the planned change for the Intelligent Speaker in the Rome office. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:

Explanation

The correct actions address issues with locating meeting recordings, initiating transcription for content review, and improving speaker identification in transcripts.

Approach. The correct approach involves selecting and dragging the three actions shown in the second exhibit image into the answer area. These actions address specific issues or needs within the Contoso Ltd. scenario:

1. Configure and assign a meeting policy: This action directly addresses the problem 'A user in the London office cannot locate the recorded files from a recurring Teams meeting.' Teams meeting policies govern recording behavior, including whether meetings are recorded, who can record, and crucially, recording retention and storage locations. By properly configuring and assigning a meeting policy, an administrator can ensure that recordings are made and are locatable by the users, solving the core issue.
2. Join a Teams meeting and start a transcription: This action addresses the need for a text record of meeting discussions. While a meeting policy can enable transcription by default, for specific meetings or if the problem (potentially the cut-off one) relates to needing a searchable text version of what was said, manually starting a transcription in a meeting is the direct solution. Transcripts are essential for reviewing meeting content quickly or searching for specific information without watching the entire recording.
3. Instruct the user to configure a digital voice profile: This action is relevant for improving the accuracy of speaker identification in live captions and meeting transcripts. When users configure their digital voice profile, Teams can more accurately attribute spoken text to the correct individual (e.g., 'John Doe said...') in the transcript, enhancing the usability and clarity of meeting outputs. This would be a solution if the implied third problem relates to inaccurate speaker attribution.

Common mistakes.

• common_mistake. A common mistake would be to select actions that do not directly address the problems presented or implied, or to ignore the specific actions pre-selected in the second exhibit image. For example:
• 'Create and apply a configuration profile for Teams Rooms': This action would be the correct solution for the problem of executives encountering MFA prompts on Surface Hubs. However, it is not one of the three actions shown in the 'Answer Area' in the second exhibit image, indicating it is not the intended answer for this specific sub-question, despite being relevant to another problem in the case study. It's important to select only the options presented as correct in the solved example.
• 'Enable Cortana voice assistance in Teams Rooms': While a feature for Teams Rooms, enabling Cortana assistance does not resolve issues related to locating recordings, MFA prompts, or improving speaker identification.
• 'Join a Teams meeting and enable Turn on Speaker Coach': Speaker Coach provides personal feedback to the speaker on their delivery (pacing, intonation, etc.) and does not address the administrative issues of recording availability, authentication, or general transcription/speaker identification for the entire meeting output.

Concept tested. Microsoft Teams administration, meeting policies, recording management, transcription, and user-facing productivity features like speaker identification and voice profiles.

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