MB6-889 Exam Questions

You are reviewing a service order to determine whether it is in compliance with the associated service level agreement. What does the Compliance value shown in the service order he...

You are configuring service level agreements in Microsoft Dynamics AX 2012. What is the purpose of the Calendar setting on a service level agreement?

You suspend a service level agreement (SLA) in Microsoft Dynamics AX 2012. What is the result?

Which of the following is a result of cancelling the service level agreement on a service order in Microsoft Dynamics AX 2012?

You are working with service orders in Microsoft Dynamics AX 2012. In which situation will advancing the service order stage stop time recording?

You are monitoring today's service activity on the dispatch board in Microsoft Dynamics AX 2012. A customer reports additional information for a repair activity that appears on the...

For which of the following purposes is the Microsoft Dynamics AX 2012 dispatch board designed? (Each correct answer is a complete solution. Choose two.)

You are creating a service order in Microsoft Dynamics AX 2012. Which of the following Service management parameters determines the first start time on a service order?

You are monitoring today's service activity on the dispatch board in Microsoft Dynamics AX 2012. A service call is scheduled to be completed by 5:00 PM today. The customer requests...

A service order line in Microsoft Dynamics AX 2012 has a transaction type of Hour and a quantity of 5 hours. The start date and end date are June 1. Service technicians work 8-hour...

Which of the following actions can you perform on a service order in the Microsoft Dynamics AX 2012 dispatch board?

You are dispatching service orders in Microsoft Dynamics AX 2012. Which of the following items differentiate service orders when dispatching? (Each correct answer is a complete sol...

For which of the following purposes can you use a subscription group?

What is the purpose of accruing revenue for service subscriptions in Microsoft Dynamics AX 2012?

You post accrued revenue for a subscription that has quarterly invoicing and monthly accrual. Which ledger accounts do you post to as part of the monthly accrual posting transactio...

From which of the following entities can you invoice for a service subscription in Microsoft Dynamics AX 2012?

You set up a service subscription that can be invoiced monthly or annually in Microsoft Dynamics AX 2012. You plan to charge a lower rate to customers who pay annually than to cust...

What is the purpose of the Rounding-off period parameter for subscription revenue accrual in Microsoft Dynamics AX 2012?

While fulfilling a service order, the technician hears an unusual mechanical noise that requires the creation of a new service order. The technician creates a web service order in...

A customer submits a service request through the customer self-service area of the Microsoft Dynamics AX 2012 Enterprise Portal. You need to make the request available to a technic...

You are managing service orders for technicians in the Microsoft Dynamics AX 2012 Enterprise Portal. In which of the following situations would you edit a service order line? (Each...

Which of the following items can the field service technician display in the Microsoft Dynamics AX 2012 Enterprise Portal?

A customer reports a problem with a service object. You need to document the nature of the problem in Microsoft Dynamics AX 2012. Which of the following elements should you documen...

You are creating service order transactions for repairs in Microsoft Dynamics AX 2012. For which type of entity can you create repair lines?

For which of the following repair elements do you create transactions in Microsoft Dynamics AX 2012?

You are setting up a repair management process in Microsoft Dynamics AX 2012. What is the purpose of the diagnosis code?

You are creating service order transactions for repairs in Microsoft Dynamics AX 2012. You need to post a service order that includes a repair. Which of the following conditions mu...

You work in an International company which is called Luxwet. And you're in charge of the network of your company. What functionality do the virtual directories serve that are creat...

In Microsoft Dynamics AX 2012, which of the following object types is an invalid entry point?

A technician completes a service order request at a customer site but uses a different component than is specified on the service bill of materials (BOM). You need to record the ch...

You move a service bill of materials (BOM) from one service agreement to another in Microsoft Dynamics AX 2012. Which of the following are preserved?

You are creating a template bill of materials (BOM) in Microsoft Dynamics AX 2012 for a new item that is similar to an item your company assembles. You need to create the BOM lines...

You are replacing a component item on a service bill of materials (BOM). Which of the following can you create while replacing the component item?

You are using the Create service orders function to create service orders from a service agreement in Microsoft Dynamics AX 2012. The service agreement is set to combine service or...

Your company requires that a letter be mailed to each new customer when its first service order is created. You need to communicate this requirement to the Sales and Marketing team...

You are working in the Service management module of Microsoft Dynamics AX 2012. Which of the following items can you cancel?

For which scenarios should you create manual service orders in Microsoft Dynamics AX 2012? (Each correct answer is a complete solution. Choose two.)

You are creating service orders from a service agreement by using the Create service orders function in Microsoft Dynamics AX 2012. The service agreement is set to combine service...

You are configuring service stages in Microsoft Dynamics AX 2012. Which parameter allows for multiple stage choices while advancing through the service order stage sequence?

From which of the following Accounts Receivable documents can you create a service agreement in Microsoft Dynamics AX 2012?

What does a service task relationship represent in Microsoft Dynamics AX 2012?

You need to create a service agreement that is similar to an existing service agreement in Microsoft Dynamics AX 2012. You must use the least amount of administrative effort. What...

Which of the following are valid transaction types for service agreement lines in Microsoft Dynamics AX 2012? (Each correct answer presents a complete solution. Choose three.)

Your company is going to perform a service for a customer. The company has provided a similar service in the past. You want to leverage the previous service agreement in Microsoft...

You are creating a service agreement in Microsoft Dynamics AX 2012. Which of the following elements does a service agreement header contain?

Which of the following elements can you use to define the sales price for a service subscription in Microsoft Dynamics AX 2012? (Each correct answer presents a complete solution. C...

You are defining service subscription parameters in Microsoft Dynamics AX 2012. Your company accrues subscription revenue monthly. Customers can cancel their service subscriptions...

You are updating subscription prices in Microsoft Dynamics AX 2012. You need to perform an update to the indexed base price that reflects a 2.25% market index increase. Which of th...

A subscription fee transaction exists for a subscription that is invoiced quarterly in Microsoft Dynamics AX 2012. You need to distribute the subscription revenue evenly across the...

When does a template bill of materials (BOM) become a service BOM in Microsoft Dynamics AX 2012?