Microsoft
MB2-718 · Question #96
MB2-718 Question #96: Real Exam Question with Answer & Explanation
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Question
Which two statements regarding case routing are true? Each correct answer presents a complete solution.
Options
- AYou can add a maximum of five routing rule items to a routing rule set
- BA workflow is automatically created for each routing rule.
- CA maximum of three routing rule sets can be active at the same time.
- DYou can route or assign a case to a user, queue, or team.
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