Microsoft
MB2-718 · Question #105
MB2-718 Question #105: Real Exam Question with Answer & Explanation
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Question
You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions. What should you use?
Options
- Aagent scripts
- Bknowledge management
- CCRM dialogs
- DCRM workflows
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