You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined…

The correct answer is A. agent scripts. Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Vendor: Microsoft Microsoft Dynamics 365 for Customer Service Version: 18.06 , Check Point, LPI, Nortel, EXIN and so on. Our…

Manage the case management process

Question

You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions. What should you use?

Options

Aagent scripts
Bknowledge management
CCRM dialogs
DCRM workflows

How the community answered

(27 responses)

A
74% (20)
B
4% (1)
C
15% (4)
D
7% (2)

Explanation

Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Vendor: Microsoft Microsoft Dynamics 365 for Customer Service Version: 18.06 , Check Point, LPI, Nortel, EXIN and so on. Our Slogan: First Test, First Pass. Help you to pass any IT Certification exams at the first try. You can reach us at any of the email addresses listed below. Any problems about IT certification or our products, you could rely upon us, we will give you satisfactory answers in 24 hours.

Topics

#Unified Service Desk#agent scripts#call center#customer interaction

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