Microsoft
MB2-718 · Question #100
MB2-718 Question #100: Real Exam Question with Answer & Explanation
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Question
You pick a case from a queue. You determine that you cannot resolve the case, and plan to release the case back to the queue. What effect does releasing the case to the queue have on record ownership?
Options
- AOwnership remains unchanged.
- BOwnership is assigned based on the current routing rule.
- COwnership is reverted to the previous owner.
- DOwnership of the record is assigned to the queue owner.
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