Microsoft
MB2-718 · Question #75
You create and activate an entitlement for a customer. The entitlement is set to decrease allotment on case creation. The customer opens a case and you observe that the issue is caused by a bug on…
The correct answer is B. Cancel the case. See the full explanation below for the reasoning.
Question
You create and activate an entitlement for a customer. The entitlement is set to decrease allotment on case creation. The customer opens a case and you observe that the issue is caused by a bug on the software. You need to ensure the customer allotment is not affected by this case. What should you do?
Options
- ADelete the case.
- BCancel the case.
- CUse the Do Not Decrement Entitlement Terms action.
- DUse the Apply Routing Rule action.
How the community answered
(36 responses)- A11% (4)
- B81% (29)
- C6% (2)
- D3% (1)
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