Microsoft
MB2-718 · Question #51
You are a customer service representative. You use the interactive service hub and a multi-stream interactive dashboard. At the beginning of your shift, you need to view the high-priority open cases…
The correct answer is D. Apply a global filter. See the full explanation below for the reasoning.
Question
You are a customer service representative. You use the interactive service hub and a multi-stream interactive dashboard. At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first?
Options
- APerform an Advanced Find.
- BPerform a Global Search.
- CApply a hierarchal view.
- DApply a global filter.
How the community answered
(24 responses)- A8% (2)
- B4% (1)
- C13% (3)
- D75% (18)
Community Discussion
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