Microsoft
MB2-714 · Question #86
MB2-714 Question #86: Real Exam Question with Answer & Explanation
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Question
You are responsible for all of the cases created for a customer named Fourth Coffee. The cases are entered by using the customer portal. You need to ensure that any cases created for Fourth Coffee are assigned to you. What should you do?
Options
- ACreate a service level agreement (SLA) item.
- BCreate a routing rule.
- CUpdate the entitlement.
- DChange the owner of the account.
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