Microsoft
MB2-714 · Question #86
You are responsible for all of the cases created for a customer named Fourth Coffee. The cases are entered by using the customer portal. You need to ensure that any cases created for Fourth Coffee…
The correct answer is B. Create a routing rule. See the full explanation below for the reasoning.
Question
You are responsible for all of the cases created for a customer named Fourth Coffee. The cases are entered by using the customer portal. You need to ensure that any cases created for Fourth Coffee are assigned to you. What should you do?
Options
- ACreate a service level agreement (SLA) item.
- BCreate a routing rule.
- CUpdate the entitlement.
- DChange the owner of the account.
How the community answered
(42 responses)- A10% (4)
- B71% (30)
- C5% (2)
- D14% (6)
Community Discussion
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