Microsoft
MB2-714 · Question #81
MB2-714 Question #81: Real Exam Question with Answer & Explanation
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Question
Your Dynamics CRM organization has the service level agreements (SLAs) configured as shown in the following table. A new case 1s opened for a customer named Customer1. SLA3 1s applied to the case. After 20 minutes, you discover that Customer1 has an entitlement named Entitlement1, which is associated to SLA1 You add Entitlement1 to the case. After another 30 minutes, you discover that since the case involves a product named ProductA, the case must be associated to an entitlement named Entitlement2, which is associated to SLA2. You change the entitlement to Entitlement2. You need to identify how much time remains to resolve the ca What should you identify?
Exhibit
Options
- Athree hours and 10 minutes
- B10 minutes
- Cone hour and 10 minutes
- Dseven hours and 10 minutes
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