Microsoft
MB2-714 · Question #59
MB2-714 Question #59: Real Exam Question with Answer & Explanation
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Question
You have a Dynamics CRM organization that has Unified Service Desk implemented. In CRM, you use a custom entity named Projects for project management. Your customer service representatives will access the information in Projects from Unified Service Desk. The projects will be associated to specific accounts always. When a user selects a project from an account the project will open in a different window. You need to identify which Unified Service Desk component you should use to display the project information in the Unified Service Desk interface. Which component should you identify?
Options
- Aa hosted control
- Ba computer telephony integration (CTI) adapter
- Can event
- Dan entity search
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