Microsoft
MB2-714 · Question #41
You are working on a case that pertains to a common issue encountered by customers. You discover a new solution to resolve the issue. You need to ensure that all users can find the new solution…
The correct answer is A. Create a knowledge article. See the full explanation below for the reasoning.
Question
You are working on a case that pertains to a common issue encountered by customers. You discover a new solution to resolve the issue. You need to ensure that all users can find the new solution. What should you do?
Options
- ACreate a knowledge article.
- BCreate a solution file.
- CAssign the case to a team that includes all of the users
- DShare the case with all of the users.
How the community answered
(65 responses)- A77% (50)
- B12% (8)
- C3% (2)
- D8% (5)
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