Microsoft
MB2-714 · Question #32
MB2-714 Question #32: Real Exam Question with Answer & Explanation
The correct answer is D. the Integrated Desktop Agent. See the full explanation below for the reasoning.
Question
You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology should you recommend?
Options
- AMicrosoft Parature
- Bthe Engagement Hub
- Cthe interactive service hub
- Dthe Integrated Desktop Agent
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