Microsoft
MB2-714 · Question #32
You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology…
The correct answer is D. the Integrated Desktop Agent. See the full explanation below for the reasoning.
Question
You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology should you recommend?
Options
- AMicrosoft Parature
- Bthe Engagement Hub
- Cthe interactive service hub
- Dthe Integrated Desktop Agent
How the community answered
(58 responses)- A3% (2)
- B7% (4)
- C12% (7)
- D78% (45)
Community Discussion
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