Microsoft
MB2-714 · Question #27
You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements: - Provides customer service representatives with a…
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Question
You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
- Provides customer service representatives with a pop-up window
initiated by the phone system
- Provides a mechanism to view data*from several different line-of-
business applications based on contextual information in CRM Which technology should you include in the recommendation?
Options
- Athe interactive service hub
- BFieldOne
- CMicrosoft Parature
- DUnified Service Desk
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