Microsoft
MB2-714 · Question #13
Your customer service agents use two custom entities named Entity 1 and Entity2. You need to organize the records for Entity1 and Entity2 so that they appear together in a single location. What…
The correct answer is D. Create a personal view. See the full explanation below for the reasoning.
Question
Your customer service agents use two custom entities named Entity 1 and Entity2. You need to organize the records for Entity1 and Entity2 so that they appear together in a single location. What should you do first?
Options
- AEnable the entities for queues.
- BEnable the entities for access teams.
- CCreate a system view.
- DCreate a personal view.
How the community answered
(50 responses)- A4% (2)
- B14% (7)
- C4% (2)
- D78% (39)
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