Microsoft
MB2-714 · Question #1
Your team uses the Dynamics CRM knowledge base. You do not use the interactive service hub. You use articles to resolve cases You have an article template named ArticleTemplate1. You publish…
The correct answer is A. Modify the properties of ArticteTemplate1. See the full explanation below for the reasoning.
Question
Your team uses the Dynamics CRM knowledge base. You do not use the interactive service hub. You use articles to resolve cases You have an article template named ArticleTemplate1. You publish articles that use ArticleTemplate1. You need to prevent ArticleTemplate1 from being used to create any more articles. The solution must ensure that existing articles remain available. What should you do?
Options
- AModify the properties of ArticteTemplate1.
- BDelete ArticteTemplate1.
- CDeactivate ArticleTemplate1.
- DRemove ArticleTemplate1 from the default solution.
How the community answered
(28 responses)- A82% (23)
- B11% (3)
- C4% (1)
- D4% (1)
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