Microsoft
MB2-704 · Question #40
Your company's support process has the following two business requirements: - New cases that are marked as high priority automatically move to an escalation stage when first opened. - New cases with…
The correct answer is B. Branching business process flow. https://community.dynamics.com/crm/b/magnetismsolutionscrmblog/archive/2014/09/24/branchin g-business-process-flows-in-microsoft-dynamics-crm-2015.aspx
Deployment
Question
Your company's support process has the following two business requirements:
- New cases that are marked as high priority automatically move to an
escalation stage when first opened.
- New cases with no priority move to the research stage.
What should you configure to meet these business requirements?
Options
- ATwo business process flows
- BBranching business process flow
- CReal-time workflow process
- DBranching business rules
How the community answered
(16 responses)- A6% (1)
- B75% (12)
- C6% (1)
- D13% (2)
Explanation
https://community.dynamics.com/crm/b/magnetismsolutionscrmblog/archive/2014/09/24/branchin g-business-process-flows-in-microsoft-dynamics-crm-2015.aspx
Topics
#branching business process flow#case routing#priority-based workflow#Dynamics CRM
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