Microsoft
MB2-704 · Question #39
You need to configure Microsoft Dynamics CRM to use a special service level agreement (SLA) for selected customers. Which action should you perform?
The correct answer is B. Select the SLA in the entitlements for the selected customers. See the full explanation below for the reasoning.
Question
You need to configure Microsoft Dynamics CRM to use a special service level agreement (SLA) for selected customers. Which action should you perform?
Options
- ASelect the SLA in the cases for the selected customers.
- BSelect the SLA in the entitlements for the selected customers.
- CSelect the SLA and then use the Set as Default function.
- DSelect the SLA on the customer account for the selected customers.
How the community answered
(25 responses)- A4% (1)
- B76% (19)
- C12% (3)
- D8% (2)
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