Microsoft
MB2-704 · Question #22
Your customer service team often receives support calls for the same issue from multiple customers. You decide to use the parent-child hierarchy feature so that cases can be related, but the cases…
The correct answer is B. Choose Don't allow parent case closure until all child cases are closed. https://msdn.microsoft.com/en-us/library/dn689053.aspx
Deployment
Question
Your customer service team often receives support calls for the same issue from multiple customers. You decide to use the parent-child hierarchy feature so that cases can be related, but the cases must continue to be resolved independently. You need to configure the parent and child case settings for your organization. What should you do?
Options
- AEnsure that the cascade closure preference is not set.
- BChoose Don't allow parent case closure until all child cases are closed.
- CChoose Close all child cases when parent case is closed.
- DInclude the resolve by attribute in the inherited attributes.
How the community answered
(29 responses)- A7% (2)
- B72% (21)
- C17% (5)
- D3% (1)
Explanation
Topics
#parent-child case hierarchy#case closure#customer service configuration#Dynamics CRM
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