Microsoft
MB2-704 · Question #56
MB2-704 Question #56: Real Exam Question with Answer & Explanation
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Question
You are a marketing specialist. You receive an email message from a prospective client who was referred to your company by a current client. You need to add the client to Microsoft Dynamics CRM so that a salesperson can follow up with the potential client. After tracking the email message, what should you do?
Options
- AConvert the email message to an opportunity, and assign it to a salesperson.
- BConvert the email message to a lead, and assign it to a salesperson.
- CCreate a task, and set the Regarding field to the existing customer who referred the potential
- DCreate a new account for the potential client and assign a follow-up phone call activity to a
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