Microsoft
MB2-704 · Question #55
You want to aggregate customer feedback from social websites in order to identify buying trends and customer opinions toward your company's product. Which tool should you use in Microsoft Dynamics…
The correct answer is A. Microsoft Social Listening, in order to monitor social media channels. See the full explanation below for the reasoning.
Question
You want to aggregate customer feedback from social websites in order to identify buying trends and customer opinions toward your company's product. Which tool should you use in Microsoft Dynamics CRM?
Options
- AMicrosoft Social Listening, in order to monitor social media channels
- BCases, in order to see and respond to negative social mentions
- CMarketing Campaigns, in order to provide visibility to social feeds
- DActivity feeds, in order to view interactions on the social pane
How the community answered
(37 responses)- A73% (27)
- B8% (3)
- C3% (1)
- D16% (6)
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