Microsoft
MB2-704 · Question #41
You are the customer service manager of a call center and are performing a daily review of your team's cases. A case record owned by a member of your team has a flag in the research stage of the…
The correct answer is B. The case is at this stage. See the full explanation below for the reasoning.
Question
You are the customer service manager of a call center and are performing a daily review of your team's cases. A case record owned by a member of your team has a flag in the research stage of the business process flow. What does this indicate about the case?
Options
- AThe user is finished with that stage.
- BThe case is at this stage.
- CThe case is ready to close.
- DThere is a required field at this stage.
How the community answered
(31 responses)- A3% (1)
- B74% (23)
- C6% (2)
- D16% (5)
Community Discussion
No community discussion yet for this question.