Microsoft
MB2-704 · Question #29
You create a new service level agreement (SLA) and enter the amount of time that is allowed for it. You need to send an email message to the user assigned to a case when the time limit of the SLA is…
The correct answer is A. Configure the Warning Actions on the SLA item record. C. Configure the SLA Item Warning on the SLA item record. See the full explanation below for the reasoning.
Question
You create a new service level agreement (SLA) and enter the amount of time that is allowed for it. You need to send an email message to the user assigned to a case when the time limit of the SLA is about to be exceeded. Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
Options
- AConfigure the Warning Actions on the SLA item record.
- BSpecify the Applicable When conditions on the SLA item record.
- CConfigure the SLA Item Warning on the SLA item record.
- DConfigure the SLA Item Failure on the SLA item record.
How the community answered
(29 responses)- A69% (20)
- B21% (6)
- D10% (3)
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