Microsoft
MB2-704 · Question #29
MB2-704 Question #29: Real Exam Question with Answer & Explanation
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Question
You create a new service level agreement (SLA) and enter the amount of time that is allowed for it. You need to send an email message to the user assigned to a case when the time limit of the SLA is about to be exceeded. Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
Options
- AConfigure the Warning Actions on the SLA item record.
- BSpecify the Applicable When conditions on the SLA item record.
- CConfigure the SLA Item Warning on the SLA item record.
- DConfigure the SLA Item Failure on the SLA item record.
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