An international hotel company implements Dynamics 365 Finance. You need to help the hotel company identify email integration capabilities. What are two valid use cases for sharing Dynamics 365 Financ

Question

Options

• AThe company sends statements to customers based on request.
• BCustomers negotiate prices for hotel reservations with company agents by using their personal
• CA customer registers a complaint online regarding their stay at any of the company's hotels.
• DThe company emails invoices to customers after their hotel stay.

• A
  10% (2)
• B
  76% (16)
• C
  14% (3)

Explanation

Dynamics 365 Finance email integration enables the system to generate and send financial documents (such as invoices, quotes, or price confirmations) directly to customers via email. Emailing invoices to customers after their hotel stay (D) is a clear, direct use case-Finance can automatically email posted invoices as PDFs. Customers negotiating prices with company agents via email (B) is valid because Finance's email integration supports the exchange of pricing documents (such as quotations) between agents and customers. Sending statements on request (A) is generally handled as a print/export function rather than a Dynamics 365 email integration feature. Registering complaints online (C) is a customer service or portal scenario, not a Finance email integration use case.

No community discussion yet for this question.