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Microsoft

MB-920 · Question #5

A company plans to purchase Dynamics 365 Finance. The company has customers who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This…

The correct answer is C. Stop customer D. Customer statements E. Collection letter. To address late-paying customers and bad debt in D365 Finance: (C) Stop customer (credit hold) prevents new sales orders from being processed until outstanding invoices are paid, blocking further exposure. (D) Customer statements proactively communicate the full account balance…

Describe Dynamics 365 Finance

Question

A company plans to purchase Dynamics 365 Finance. The company has customers who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt. The company needs to proactively communicate with customers, collect unpaid accounts receivables, and prevent new sales until past due invoices are paid. You need to recommend solutions to facilitate communication and collections. Which three options should you recommend? Each answer represents a complete solution. NOTE: Each correct selection is worth one point.

Options

  • AOpen sales orders report
  • BPayment journals
  • CStop customer
  • DCustomer statements
  • ECollection letter

How the community answered

(21 responses)
  • A
    5% (1)
  • B
    14% (3)
  • C
    81% (17)

Explanation

To address late-paying customers and bad debt in D365 Finance: (C) Stop customer (credit hold) prevents new sales orders from being processed until outstanding invoices are paid, blocking further exposure. (D) Customer statements proactively communicate the full account balance and aging detail to customers, supporting collections outreach. (E) Collection letters are formal, escalating notices sent to customers about overdue balances, facilitating collections. Option (A), the Open sales orders report, is informational only and does not facilitate customer communication or prevent sales. Option (B), Payment journals, are used to record incoming payments already received - they are not a proactive collections or communication tool.

Topics

#Accounts Receivable#Credit and Collections#Customer Management#Dynamics 365 Finance

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