You assign a case to a user named User A. User A is not available to work on the case. The customer service manager moves the case to the queue for User B . Which of the following statements is true?

Question

Options

• AUser A still owns the case, but the case is located in the queue for UserB .
• BThe customer service manager now owns the case.
• CUser B now owns the case.
• DThe case is not moved to the queue for User B until User A approves the move.

• A
  5% (1)
• B
  5% (1)
• C
  20% (4)
• D
  70% (14)

Explanation

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