You are an IT administrator at a hospital network. Heart monitoring devices are deployed across multiple locations. The devices are managed within Dynamics 365 Connected Customer Service. New logic mu

Question

Options

• AAzure IoT Hub
• BAzure Sphere
• CAzure Real-time Operating System (RTOS)
• DAzure IoT Edge
• EAzure IoT Central

• A
  77% (20)
• B
  15% (4)
• C
  4% (1)
• E
  4% (1)

Explanation

A: Connected Customer Service enables organizations to transform their service model into a proactive and predictive service model with the availability of IoT diagnostics, IoT device update, and case management on one platform. Agents using Customer Service Hub can diagnose and fix issues remotely, which leads to cost savings and improved customer satisfaction. There are two ways you can connect IoT-enabled devices to the Customer Service solution: * Connected Customer Service for Azure IoT Central * Connected Customer Service for Azure IoT Hub Connected Customer Service for Azure IoT Hub is an add-on solution that brings Azure IoT platform-as-a-service (PaaS) offering into Dynamics365 for Customer Service. With this offering, you can run a deployment app to put all of the Azure IoT services and Dynamics puzzles together. All Azure IoT services run in your own Azure cloud subscription. Additionally, we provide an enterprise-ready template that you can customize for each Azure IoT service. D: Azure IoT Edge is a feature of Azure IoT Hub and enables you to scale out and manage an IoT solution from the cloud. By packaging your business logic into standard containers and using optional pre-built IoT Edge module images from partners or the Microsoft Artifact Registry, you can easily compose, deploy, and maintain your solution. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/cs-iot-overview https://learn.microsoft.com/en-us/azure/iot-edge/about-iot-edge?

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