Drag and Drop Question You are configuring Dynamics 365 Customer Service. Child cases must inherit the customer name and contact from the parent case when opened. You need to configure the case…

Sign in or unlock MB-230 to reveal the answer and full explanation for question #215. The question stem and answer options stay visible for context.

Manage cases in Customer Service

Question

Drag and Drop Question You are configuring Dynamics 365 Customer Service. Child cases must inherit the customer name and contact from the parent case when opened. You need to configure the case inheritance. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:

Exhibit

Answer Area

Drag items

Select the fields to be inherited.Select the case entity.Select Parent and child case settings.Enter Service management.Select the case relationships.Create a 1:N relationship on the case entity.Select Associate child cases.Create an N:N relationship on the case entity.

Unlock MB-230 to see the answer

You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.

Unlock MB-230 - $49.99 / 30 days Sign in

Topics

#parent-child cases#case inheritance#Service Management#case field settings

Full MB-230 Practice