Microsoft
MB-230 · Question #130
You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be
The correct answer is A. Validate that customer and case title fields have not been removed as fields that child cases. https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-
Manage cases in Customer Service
Question
You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed. You need to configure cases. What should you do?
Options
- AValidate that customer and case title fields have not been removed as fields that child cases
- BSet the closure preference setting to Don't allow parent case closure until all child cases are
- CCreate a business rule.
- DValidate that customer and case title fields have not been removed as fields that child cases
How the community answered
(24 responses)- A83% (20)
- B13% (3)
- D4% (1)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-
Topics
#parent-child cases#case hierarchy#field inheritance#case closure settings
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