JK0-802 Exam Questions

The technician is dispatched to look at a user's laptop. The user reports the system shuts down after 30 minutes of field use. The technician notices the battery is not fully charg...

A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates a...

A technician is installing a new wired router and needs to disable all the ports currently not in use. The documentation for router mentions the web interface for the router is ava...

A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the...

When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides the mail? (Select TWO).

Which of the following allows a user to pinch zoom on an Android device?

An administrator has taken steps to secure a SOHO wired network, but as a result the users report that they can no longer access the Internet but can still see other computers on t...

Which of the following mobile phone features redirects the screen orientation as the user turns their phone?

While using a mapping program, which of the following functions shows the user's location on the map as well as movements on the map as they travel?

Which of the following BEST represents a security vulnerability of mobile devices? (Select TWO).

Which of the following BEST describes the security term known as tailgating?

When connecting a Bluetooth device to a mobile device, which of the following BEST describes the purpose of discovery mode?

Which of the following devices is MOST likely to come standard with a solid state hard drive?

A user launches a software application on their Android tablet device. Once the software has loaded, the user reports that when turning the tablet to work the application in landsc...

A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the user's phone on a daily...

Which of the following explains why a tablet OS loads quicker than a laptop OS?

A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of t...

A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?

A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?

A user is reporting that they are clicking on search results and being redirected to the wrong sites. Which of the following should a technician check FIRST?

When setting up a new wireless router, which of the following actions should the technician take FIRST in order to secure the network? (Select TWO).

A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?

A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?

A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this...

Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?

Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?

Which of the following steps would allow display output from a laptop to an external display? (Select TWO).

Which of the following allows a hidden backdoor to be used for access to workstations on the Internet?

Which of the following allows a user to enable XP mode?

A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?

A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task?

A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician...

A PC has sensitive data that must be destroyed, before the PC is redeployed. A technician has been tasked with completely wiping the PC hard drive. Which of the following methods i...

An attack that creates a website that looks like another website, with the purpose of learning someone's account information is called which of the following?

A technician is creating a batch script that auto-assigns a particular drive share to a drive letter upon login. Which of the following commands can accomplish this?

An office of 25 computers is interested in employing a file server, network shares, and print server functionality. Which of the following network setups would be BEST suited for t...

Which of the following terms BEST describes the software or hardware used to manage virtual machines?

A technician is required to change a setting for HKEY_Local_Machine. Which of the following would the technician use to change this?

A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern t...

Which of the following Control Panel utilities will allow a technician to change the associated file type in a Windows XP machine?

Which of the following keys, when pressed immediately after the BIOS test, will display Windows Boot Manager on a Windows 7 PC?

Which of the following Windows 7 versions comes with the LARGEST number of multimedia features?

A technician wants to know if a PC has an embedded wireless card. Which of the following tools should be used?

A technician notices multiple disk errors in the Event Viewer. Which of the following tools would BEST diagnose this issue?

A small business owner is setting up their wireless network in their office, which is in a building shared with several other businesses. The owner does not want to disable the SSI...

An administrator is concerned about users accessing network shares outside of their job role. Which of the following would BEST prevent this?

A company is looking to donate a collection of old PCs that are no longer needed. Which of the following data destruction methods would be MOST secure for highly sensitive informat...

A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to their PC becaus...

A user's PC breaks and a technician needs to configure a new machine with a copy of their computer image stored on a remote server. Which of the following technologies would help R...

Which of the following identifies traffic based upon its physical network address?