JK0-802 Exam Questions

New smart phones have features that allow them to be backed up to a remote location. Of which of the following is this an example?

Which of the following should a technician do LAST after cleaning up a virus infection?

A user does not want their kids to be able to install software on their home desktop. Which of the following types of accounts should the user set up in Windows 7?

A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any proble...

A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation?

Which of the following is the BEST definition of what an accelerometer does?

Which of the following are examples of physical security? (Select TWO).

Which of the following scenarios BEST defines phishing?

Which of the following would be the BEST way to combat social engineering?

Which of the following components would a user MOST need when building a virtual server? (Select TWO).

Which of the following commands would a technician use to map a network share?

A user is reporting their web browser is not going to the site they are attempting to access. Which of the following would BEST resolve this?

A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the...

The technician is dispatched to a user's home to secure a wireless network. The SOHO user has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthor...

A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST?

A technician needs to use Remote Desktop Connection in order to get access to a remote Windows workstation. However, the Programs menu has been hidden and they only have access to...

A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstat...

A workstation is making a loud clicking noise that is originating from the hard drive and it is not booting. Which of the following should the technician do FIRST?

A user is reporting that they cannot connect to the wireless network from their office but they were able to connect yesterday. Which of the following would be the MOST likely reas...

A user on a domain network cannot install software that they need. Which of the following user groups is this user MOST likely associated with?

A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

A user reports that their PC boots up to a screen that reads "OS not found". Which of the following would be the MOST likely cause of this problem?

A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make?

Which of the following paths would a technician use to map a network drive?

Which of the following is considered a method of physical security?

A user is operating a virtual machine (VM) and discovers it has been infected with malware. Which of the following applies?

Which of the following ports MUST be open in order for Remote Desktop to function?

A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve thi...

A user wants to quickly install the most recent security patch released. Which of the following options can be selected from the Windows Update website?

Which of the following has the HIGHEST level rights?

Which of the following allows a user to reset their password with a series of security questions that only the user should know?

A technician needs to configure their neighbor's iPad. The neighbor wants to access their work email. The technician requires some information from their neighbor's work IT departm...

Which of the following is an advantage of a virtual machine hosted on a PC?

When scheduling a backup for preventative maintenance, which of the following would ensure all data was captured?

Which of the following commands can be used in Windows XP to modify when the CHKDSK command runs?

A user gets a warning from their ISP about illegally downloading copyrighted movies. The user insists that they did not download any movies and calls a technician to implement stro...

A technician is installing a webcam in a nursery for a user to monitor their baby. The user wants to ensure that the webcam is not broadcasting externally. Which of the following w...

A user installed a new SOHO router and new wireless NICs to increase their transmission speed from 802.11b to 802.11g with the manufacturer's default settings. The user lives in an...

A user wants to prevent access to specific websites to prevent their children from accidently accessing them. Which of the following can be implemented?

A technician has upgraded an internal WiFi card on a laptop and now the signal power to connect to a WAP is low. Which of the following is the MOST likely cause of the issue?

A custom configured PC with a powerful processor, high-end video, upgraded audio, and increased cooling would be MOST suited to which of the following applications?

When comparing laptops and tablet PCs which of the following is true?

Which of the following is the MOST secure method, short of physical destruction, that would be used to ensure that data on a hard drive cannot be recovered?

A user will be installing a switch in a public location and will allow the six users in the office to connect to it with CAT6 Ethernet. Which of the following actions would BEST en...

A user would like to run a copy of Windows XP for testing; however, the user is currently using a Windows 7 PC. Which of the following technologies should a technician recommend in...

When putting a mobile device into airplane mode, which of the following features is typically disabled? (Select TWO).

IT suspects that other people are frequently making changes to a computer when a user leaves their desk. Which of the following security policies can be implemented in order to pre...

A client has asked a technician about drive sanitation and wants to know what the difference is between overwriting a drive and formatting a drive. Which of the following would be...

Windows Virtual PC is designed to:

Which of the following is a new feature of iOS 5?